CMX Masterclass: Managing Conflict in Digital Communities | Gina Graziani

Community leaders are frequently tasked with managing conflict in their digital communities. In this class we will discuss examples of conflict, explore a 5 step plan to activate in times of conflict, and discuss how to create practice exercises to prepare community leaders.

After the Masterclass, participants will be able to apply the following key takeaways:

1.) How to identify trending conflicts within the community you and fellow leaders support

2.) Receive a 5 step plan to lean into when conflict arises in your digital community

3.) Learn how to design practice exercises for leaders in your digital community to help prepare them to manage conflict

SPEAKER:

Gina Graziani Zumba® Fitness Director, Membership Programs + Community

Gina is the Director of Membership Programs and Community for Zumba® Fitness, and is a community enthusiast and a passionate listener. She has had the honor of connecting with and learning from community members around the world. Throughout 10+ years of community work, Gina has developed global community volunteer and mentoring programs, created support and educational resources and experiences, and worked to create continuous opportunities for connection.

HOST:

SueJean Kang CMX Senior Events Manager