Victoria Cumberbatch will give everyone a warm welcome to the Day 1 of the summit, setting the tone for an exciting program ahead.

Join the session to explore important questions like:

• What does it mean to "know" someone?
• How do strangers develop meaningful relationships over time? What are the general stages we go through as we strengthen new connections?
• How can community professionals help catalyze relationship-building in their communities?

You won’t meet a new best friend during the session, but you might meet someone who will become one over time.

Join us for a transformative workshop where we explore the key elements of creating safe, diverse, inclusive, and accessible communities. In this engaging 15-minute session, we'll uncover the essential principles and practical steps to ensure that every member of your community feels valued and included, regardless of their background, identity, or abilities.

Don't miss this opportunity to learn how to build stronger, more inclusive communities that foster a sense of belonging for all. Together, we can make a positive change and create a brighter, more welcoming future for everyone.

For the people, by the people with the power often elsewhere can be the case for so many community managers. Holding the voice of the community at large alongside the organisations strategic agenda can be challenging at times; in this talk, I'll share 3 ways to overcome that challenge. 

In this session, you'll learn the fundamentals of:

• Understanding the psychology behind gamification & why it works
• Does gamification help increase engagement?
• Examples of great gamification in communities
• How we use gamification in our Creator Communities, to drive engagement at Canva

Take a break, refuel, and refresh ready to listen to more community professionals share their best practices for building thriving communities.

In the Mindful Movement & Stretching sessions we will take a moment to reconnect to our body and breathe, so that our minds are fresh and clear, and our energy is balanced and grounded.

You will need just your body and some space around your desk to stand up and move.

Gift yourself this mindful time during the summit to become more present in the whole experience.

In a world where community exists on every platform, the uncomfortable truth is that community managers can't be everywhere at once.

This talk challenges the conventional wisdom of multi-platform community management, arguing that the pursuit of omnipresence may lead to burnout and diluted impact. Instead of spreading thin, the session will advocate for strategic focus, leveraging AI, and collaboration with specialized teams.

Considering these questions may fire discussion about the future of community management, questioning current practices, and proposing bold, unconventional strategies that may redefine the profession.

Learn how Asher Mathew built the community at Partnership Leaders in this exclusive fireside chat moderated by Nicole Earle.

So, you need to build a community but where do you start?

It may seem like an overwhelming task but start by taking one step at a time and prioritizing. We’ll dive into topics like how you can invest in what will achieve better results quicker, what can wait with and why you need a content and moderation plan to see you through the first 6 months and you’ll be on your way to launching a strong and successful community in no time!

Hear from our panel of experts including Ritu Mittal, Sarah Masterton-Brown, and Vera DeVera on their tried and tested tricks for successfully building a community, starting from zero. This session will be moderated by Ruthie Berber.

Is community in crisis? We experienced the hype and the bubble has popped.

Sure, we're in a better place than we were pre-pandemic, but what is going on right now? Why are community teams completely disappearing and community tools failing us?

And sure, the whole tech world is struggling, it's not just community, but what can we do to put community in a better place?

In this talk, I'll cover why community can't be that separate thing that happens "over there" and how community is actually every decision we make in business.

Take a break, refuel, and refresh ready to listen to more community professionals share their best practices for building thriving communities.

Starting out as a community professional and worried not knowing how to stand out from the crowd?

Let Ilker help you broaden your horizons to find your 'mojo', unleash your 'unfair advantage' and crush it as a community professional, followed by inspiring community stories and a good few strategies and tactics on how you can find yours and shout about from the rooftops!

With so much noise and minimal attention, the power of a User Excellence Company lies in its ability to orchestrate the user journey across all departments, transforming users into champions.

In this discussion, Drew will cover:

• What is a User Excellence Company
• How to get the internal buy-in of a User Excellence Company
• How to work cross-functionally, effectively
• Streamlining the user journey
• Transforming users into champions

In this session, Suhas will:

• Discuss how “The Product Folks” uses data and tooling to make informed decisions, from event planning to member outreach.
• Offer actionable insights on which KPIs are most important for community managers to track.
• Share why It’s interesting*: It brings a rigorous, evidence-based approach to a field often run on intuition. There are lots of parallels between community management and product management and how one can learn from each other.

Join Jeffrey Roe, Max Pete, Morgan Wood, and Negin Sairafi for a discussion on the significance of setting boundaries, identifying and preventing burnout, and the crucial role of a supportive network, moderated by Victoria Adaire Smithwick.

Take a break, refuel, and refresh ready to listen to more community professionals share their best practices for building thriving communities.

In the Mindful Movement & Stretching sessions we will take a moment to reconnect to our body and breathe, so that our minds are fresh and clear, and our energy is balanced and grounded.

You will need just your body and some space around your desk to stand up and move.

Gift yourself this mindful time during the summit to become more present in the whole experience.

Community programs are an asset, but only if we can prove that they support the business. Reach Teach Sell is a handy framework for doing just that!

In this session, you'll learn:

• The fundamentals of customer lifecycles and customer journeys
• See how community programs effectively tie into these models
• Get tactical activity suggestions that you can start using right away.

It's 10+ years of marketing and community management experience packed into 20 minutes.

Learn how Kathleen Booth built a thriving community at Pavilion in this exclusive fireside chat, moderated by Akash Agrawal.

Embark on a journey to master the fundamentals of crafting a Community Roadmap in this insightful session. A roadmap is not merely a document; it's a strategic tool vital for the systematic growth of your community, regardless of its current scale or maturity.

This talk offers a concise yet comprehensive exploration of:

• Defining Community Roadmap: Understanding its framework and significance.
• Collaborative Contributions: Discover who can contribute to and benefit from a roadmap.
• Anatomy of Community Roadmaps: Unveiling common elements and how to build one with real-world examples.
• Hosting and Utilization: Learn where to host your roadmap and how to use it effectively.